For product questions, billing issues, or anything else:
We try to respond within one business day. If it's urgent — billing, account access, something broken — say so in the subject line and we'll move faster.
Not urgent but still want to reach us?
- →Feature requests → use the Roadmap page, we read every vote
- →Bug reports → same email, include a screenshot if you can
- →Press / partnerships → hello@propella.app, mark it "Press" or "Partnership"
- →Just want to say something worked → we genuinely like hearing that
We're a small team. No support ticket system, no chatbot. Just email.